Melissa arrived in Roanoke from her hometown of Montego Bay, Jamaica, in 2009. She graduated from Hollins University in 2013 with a bachelor’s degree in Spanish and double minors in International Studies and Studio Art. She officially joined the VAcorp team in July 2020 as a Customer Service Representative, moved to Claims Associate and Claims Specialist roles, and now serves as Property & Casualty Claims Specialist Team Leader. Melissa enjoys spending time with family and friends, serving within the church and her community, travelling, and watching good movies. She is grateful for the opportunity to learn from her peers and mentors while serving our members and claimants.